Inside Sales Customer Service Order Entry
shades by matissMountainside, NJ
Inside Sales Customer Service Order Entry
shades by matissMountainside, NJJunior L3
Customer Service RepresentativesSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelSales and Related Workers, All Other
APPLY NOWBenefits:
401(k) Employee discounts Paid time off 401(k) matching Dental insurance Health insurance
About the Role:
Shades By Matiss is looking for a motivated and detail-oriented Inside Sales / Customer Service / Order Entry specialist to join our team in Mountainse, NJ. This is a dynamic role where you'll be the heartbeat of our customer experience — handling inquiries, processing orders, and driving sales from the inside. If you thrive in a fast-paced environment and love helping customers find exactly what they need, we want to hear from you!
Responsibilities:
- Handle inbound customer inquiries via phone, email, and other channels with professionalism and efficiency
- Process and manage customer orders accurately through order entry systems
- Support inside sales efforts by identifying upsell and cross-sell opportunities
- Build and maintain strong customer relationships to drive repeat business
- Coordinate with warehouse and fulfillment teams to ensure timely order processing and delivery
- Resolve customer complaints, issues, and returns in a timely and satisfactory manner
- Maintain accurate customer records and update CRM or order management systems
Requirements:
- 1-3 years of experience in inside sales, customer service, or order entry roles
- Strong data entry skills with high attention to detail and accuracy
- Excellent verbal and written communication skills
- Proficiency with order management systems, CRM software, or similar tools
- Ability to multitask and prioritize in a fast-paced environment
- Customer-first mindset with a positive, solutions-oriented attitude
- Experience in window coverings, home décor, or a related industry is a plus
About Us:
Shades By Matiss is a trusted name in window coverings and shading solutions, proudly serving customers throughout the country with 3 locations. We've built a reputation for quality products, expert craftsmanship, and exceptional customer service that keeps our clients coming back time and again. Our team is passionate, collaborative, and committed to creating a workplace where great work is recognized and rewarded.
Matching similar jobs
Level
Junior L3
Location
Mountainside, NJ
Occupation
Customer Service Representatives
Industry
Window Treatment Retailers
Posted
yesterday