Services Engineer II, Subscriber As a Services Engineer II, Subscriber, you will be responsible for the design, deployment, operation, and optimization of VoLTE and IMS network environments. You will play a critical role in ensuring the reliability, performance, and scalability of subscriber services by managing SLAs, troubleshooting complex network issues, and supporting the evolution of LTE and 5G core technologies. This role requires strong technical expertise in VoLTE, IMS architecture, and IP networking, along with the ability to operate in a dynamic, real-time service environment.
Responsibilities
What You Will Do:
In all of your duties, you will have a relentless, disciplined approach to managing details and delivering exceptional results.
Design and deploy VoLTE network solutions to meet current and future business requirements.
Operate and maintain VoLTE deployments by monitoring alarms, KPIs, and logs to ensure optimal system performance.
Perform routine maintenance of system software, hardware, licenses, and certificates to ensure service continuity.
Project manage small to medium VoLTE-related initiatives, coordinating with internal and external stakeholders.
Troubleshoot and resolve complex and escalated customer issues involving VoLTE call flows, network systems, and applications.
Analyze and enhance network security systems and protocols to maintain a secure environment.
Perform advanced troubleshooting of VoLTE call flows, audio quality issues, and network performance problems.
Manage internal and external escalations, ensuring timely resolution and clear communication throughout the process.
Respond to system and network incidents with urgency, ensuring minimal service disruption.
Conduct root cause analysis (RCA) on incidents and implement corrective and preventive actions to prevent recurrence.
Adapt quickly to changing priorities in a fast-paced, real-time service environment while maintaining focus on team objectives.
Develop detailed technical designs, operating procedures, methods of procedure (MOPs), and test plans.
Execute MOPs and test plans for new product deployments prior to production release.
Coordinate, execute, and document testing efforts involving vendors and end users.
Provide mentoring and advanced technical training to operational personnel as needed.
This position offers an exceptional opportunity to deepen expertise in VoLTE, IMS, and next-generation wireless technologies while contributing to the evolution of a modern subscriber network. It also provides a strong foundation for advancement into senior network engineering, architecture, or technical leadership roles.
Qualifications:
What You Will BringYou will bring a strong commitment to technical excellence, innovation, and continuous improvement, along with a customer-focused mindset and the ability to thrive in a collaborative, fast-paced environment.
Required Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
At least two (2) years of relevant professional experience.
Knowledge of 3GPP IMS core standards.
Strong understanding of VoIP systems and IP protocols with excellent troubleshooting skills.
Experience with WAN and LAN technologies including BGP, MPLS, T1, and VRF.Advanced system administration knowledge in Linux and Windows environments.
Strong written and verbal communication skills.
Preferred Qualifications:
Experience working as a VoLTE Network Engineer with strong knowledge of IMS protocols and components.
Experience with troubleshooting tools such as NetScout protocol analyzer, SolarWinds, and service assurance platforms.
Experience with Network Function Virtualization (NFV), VMware, or scripting languages such as Python or JavaScript.
Strong project management skills.
