Team Member, CSC, VPC
tractor supplyBrentwood, TN
Team Member, CSC, VPC
tractor supplyBrentwood, TNJunior L3
Customer Service RepresentativesReceptionists and Information ClerksVeterinary Assistants and Laboratory Animal Caretakers
Pet Care (except Veterinary) ServicesTelemarketing Bureaus and Other Contact CentersPet and Pet Supplies Retailers
APPLY NOWTeam Member, CSC, VPCOverall Job Summary As a Call Center Agent, you'll be on the front lines supporting pet parents and partners by delivering friendly, knowledgeable, and timely service. In this role, you'll connect with customers through phone and email to answer questions, provide product or service information, place or update orders, and help resolve concerns. You'll play a key role in creating positive experiences by listening closely, problem-solving with care, and ensuring every interaction feels supportive and professional.
Essential Duties and Responsibilities:
(Minimum of 5% of time spent) Talk with pet parents and others by telephone and email to provide information about products or services, take or enter orders, or obtain details of complaints. Assist with responding to incoming email requests. Respond to customer questions online chat. Log in client accounts any interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken. General clerical functions include filing, faxing and mailing records. Other duties or functions as requested.
Qualifications Experience:
1+ years in customer service experience or as an agent at a consumer call center. Education : High School Diploma or General Education Degree (GED). Any suitable combination of education and experience will be considered. Professional Certifications : None Other knowledge, skills or abilities : Strong verbal and written communication skills Strong organizational and problem-solving skills Basic computer skills/software.
Working Conditions:
Normal working conditions Physical requirements Physical Demands Check All That Apply Sitting Lifting up to 10 pounds Standing (not walking) Lifting up to 20 pounds Walking Lifting up to 50 pounds Kneeling/Stooping/Bending Lifting 50+ pounds Driving a vehicle Reaching overhead
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Level
Junior L3
Location
Brentwood, TN
Occupation
Customer Service Representatives
Industry
Pet Care (except Veterinary) Services
Posted
yesterday