Healthcare Associate / Customer Service II

About the Role: We are looking for Healthcare Associates / Customer Service II professionals to join a team supporting One Medical. In this role, you will be the point of contact for patients nationwide, primarily assisting with appointment scheduling and healthcare-related communication requests.

Key responsibilities include: 📞 Answering patient calls and assisting with appointment scheduling.- 🗂️ Processing communication requests across One Medical.- 🔄 Routing tasks and requests to the appropriate teams using established processes, matrices, and templates.- 💻 Working with Amazon/One Medical systems at an intermediate level.- 🏥 Facilitating on-demand interactions with medical teams when appropriate.- 🎯 Ensuring patients and tasks are directed to the correct resources. Healthcare experience is preferred, but not required. Customer service experience and strong communication skills are highly valued.

Training: All selected candidates will complete 3 weeks of training.📅 Monday–Friday⏰ 8:00 AM–4:30 PMAttendance during training is critical. Candidates must be available for the full training schedule and prepared to work their entire assigned shift. Punctuality is especially important because even small delays can impact the team and patient experience.

Schedule: Approximately 8 different shift patterns are expected to be available.- 40 hours per week- Monday–Friday for most schedules- No overtime is expected under the standard schedule- Please indicate your preferred shift when submitting your resume. Interested? If you're looking for an opportunity to combine customer service, healthcare support, and technology in a fast-paced environment, we'd love to hear from you!📩 Apply now by submitting your resume. Pride Global and its affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity: Pride Global and its affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment: Pride Global and its affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations: We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation. Se quiser, também posso deixar essa versão mais “clean” para LinkedIn, removendo os emojis e ajustando os títulos para ficar com aparência mais profissional. Ready to make an impact? Apply today!