Human Resources Specialist (Information Systems)

Human Resources Specialist (Information Systems) This is a developmental position. Applicants selected at the GS-09 or GS-11 grade level will have promotion potential to the Human Resources Specialist (Information Systems), GS-0201-12. This position will be filled at either the GS-09 or the GS-11 grade level. As a Human Resources Specialist (Information Systems) GS-09 you will: Assists senior specialists with researching, diagnosing, and resolving HR information system issues, providing customer assistance and technical guidance to managers, employees, and regional points of contact. Assist with identifying issues, upgrades, and enhancements; monitors data quality; resolves user help-desk tickets; and documents errors or workarounds. Assists with extracting, manipulates, and analyzes HR data from multiple enterprise databases to fulfill routine and ad hoc reporting requests that inform leadership decision-making. Reviews HR automated workflows to identify opportunities to replace manual tasks with automation, assisting with the development of standard operating procedures (SOPs) and user job aids. Assist with processing performance and awards, assisting with spreadsheets during performance end of year closure. Assists with correction and processing new actions as applicable, maintains data integrity in Workday and CHRIS.As a Human Resources Specialist (Information Systems) GS-11 you will: Researches, diagnoses, and resolves HR information system issues, providing customer assistance and technical guidance to managers, employees, and regional points of contact. Supports cyclical and mass HR operations such as annual performance appraisals, award calculations, settlement agreements, and account access management across systems like Workday, CHRIS, eOPF, and USA Staffing. Reviews HR automated workflows to identify opportunities to replace manual tasks with automation, assisting with the development of standard operating procedures (SOPs) and user job aids. Identifies system issues and enhancements; monitors data quality; resolves user help-desk tickets; and documents errors or workarounds. Processes corrections and new actions as applicable, maintains data integrity in Workday and CHRIS.