Job Description:
Onsite Support, also covering IT Link (Walk-In) Center - recommended experience level:o Relevant years of local in country experience: > 2-3 yearso Good oral and written communication skills in local language + Englisho Good interpersonal skillso Industry standard skills normally expected from an onsite support technician including:- ServiceNow ticket handling- Microsoft Windows and Apple operating system – all related issues- How-to assistance of End User assigned IT devices and software- Standard and non-Standard HW devices (peripherals like monitors, label printers, etc.)"- Perform basic HW support for Desktop & Laptop:
- RAM upgrade
- Keyboard exchange
- SSD HD replacement"- Assistance on Software related issues (Standard & Non-Standard)- Microsoft Office 365 suite- Software deployment- Smart Hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage- Smartphones & Portable Devices experiences for SIM handling and provisioning- Meeting room support (Audio and Video Equipment)- Network cabling and port patching, Wi-Fi network, replacement of router, HUBS, and Switches (local task pertaining to Smart Hands support) Support of LAN closets, MDFs and IDFs- Document management like Asset Management, Knowledge Management maintenance, Site Operations Manual, etc.- Stock management (incoming & outgoing IT goods)
