Refrigeration Alarm Monitoring Specialist, Lakeland | Publix Super Markets, Inc. Publix's Refrigeration Alarm Monitoring team is responsible for 24-hour monitoring of our refrigeration systems including rack and case temperatures and pressures, and dispatching our refrigeration service providers to provide emergency response to refrigeration outages. As a Refrigeration Alarm Monitoring (RAM) Specialist, you have the opportunity to prevent refrigerated product loss, protect product integrity, reduce energy consumption, and contribute to the reduction of refrigeration repair and maintenance expenses through the use of technology, analytics and problem resolution. The RAM Specialist monitors our electronic refrigeration controls systems and responds to alarms by dispatching internal and/or external refrigeration service providers, reaching out to our retail store leadership to notify them of the alarm and underlying issue, and providing continual follow-up with our vendors and stores until the issue is resolved. Required Qualificationshigh school diploma or its equivalentat least two (2) years of experience with computer software and hardwareat least two (2) years of experience in a customer service field coordinating and scheduling business/vendor activitiesbasic knowledge of Microsoft Office (Excel, Word, PowerPoint)sound decision making skillsstrong written and oral communication skillsstrong analytical skillsability to multi-taskempathetic listening skillsprofessional telephone etiquettetime management skillsability to work on a teamability to be customer focusedwillingness to work a flexible schedule including weekends and holidays Preferred Qualificationsa degree from an accredited technical school with courses in Refrigeration or Energy Management Systemsfour (4) or more years of experience with computer software and hardware with additional experience related to refrigeration alarm monitoring and maintenance management software packagesfour (4) or more years of experience in a customer service field coordinating and scheduling business/vendor activitiesknowledge of Facility Services products and servicesknowledge of the Refrigeration Contract Statement of Work as it relates to Publix refrigeration systemsknowledge and basic understanding of supermarket refrigeration systems and equipmentintermediate knowledge of Microsoft Office (Excel, Word, PowerPoint)knowledge of Problem Escalation Processknowledge of Publix Organizational Structureknowledge of understanding of company and department policies, processes and proceduresknowledge of improvement methodologiesability to read and understand refrigeration architectural drawingsstrong analytical skillsconflict resolution skills
