Company Descriptioni Doctor is an independent boutique optometry practice and designer optical based in Glendale Heights, Illinois, serving families across the Greater Chicago Area. The practice combines advanced diagnostic technology with personalized, relationship-driven care so patients see clearly and feel confident in their eyewear choices. iDoctor offers premium lens technology and a curated selection of luxury and designer frames, creating a modern, fashion-forward optical experience. Founded in 2022 and led by Dr. Saher Sayed, the practice emphasizes clinical excellence, style, and convenience, including same-day appointments and a range of accepted vision plans.
Role Description:
The Lead Optician is a full-time, on-site role based at iDoctor’s boutique in the Greater Chicago Area. This role oversees the optical dispensary, guiding patients through frame selection, lens options, and styling recommendations that align with their prescriptions, lifestyle, and aesthetic preferences. The Lead Optician will perform precise measurements, interpret prescriptions, place and track lab orders, verify lens quality, and adjust and repair frames to ensure optimal fit and comfort. Day-to-day responsibilities include coaching and training optical staff, maintaining an organized and visually appealing frame inventory, and supporting workflow between the doctor and optical team to deliver a seamless patient experience. The Lead Optician also contributes to operational efficiency by optimizing ordering processes, managing vendor relationships, and upholding high standards of customer service and professionalism.
Role Description:
The Lead Optician is a full-time, on-site role based at iDoctor’s boutique in the Greater Chicago Area. This role oversees the optical dispensary, guiding patients through frame selection, lens options, and styling recommendations that align with their prescriptions, lifestyle, and aesthetic preferences. The Lead Optician will perform precise measurements, interpret prescriptions, place and track lab orders, verify lens quality, and adjust and repair frames to ensure optimal fit and comfort. Day-to-day responsibilities include coaching and training optical staff, maintaining an organized and visually appealing frame inventory, and supporting workflow between the doctor and optical team to deliver a seamless patient experience. The Lead Optician also contributes to operational efficiency by optimizing ordering processes, managing vendor relationships, and upholding high standards of customer service and profess
Qualifications:
Demonstrated expertise in optical dispensing, including frame selection, lens consultation, measurements (PD, seg height, fitting heights), and adjustments.
Strong knowledge of lens products and technologies (e.g., progressives, anti-reflective coatings, blue light filters, sun protection) and ability to educate patients clearly.
Experience interpreting eyeglass and contact lens prescriptions and collaborating closely with optometrists and clinical staff.
Proven leadership skills, including training, mentoring, and supervising optical team members in a retail or clinical setting.
Exceptional patient-facing skills: active listening, clear communication, and a professional, welcoming manner with individuals and families.
Background in luxury or designer eyewear sales, with an eye for style and ability to provide fashion-forward recommendations.
Strong organizational and time-management abilities, with attention to detail in ordering, inventory, and documentation.
Comfort with practice management or optical ordering software and basic computer skills for scheduling, documentation, and vendor communication.
Ability to work on-site full time
