Automotive Service Advisor Join the Homer Skelton Ford Team! Homer Skelton Ford is seeking an experienced, customer-focused Service Advisor to join our growing Service Department. The ideal candidate will have a passion for providing exceptional customer service, strong communication skills, and the ability to work in a fast-paced automotive environment. As a Service Advisor, you will serve as the primary point of contact between our customers and service technicians, ensuring a seamless service experience from check-in to completion. You will help customers understand their vehicle needs, recommend maintenance and repairs, and ensure their concerns are handled professionally and efficiently.
Responsibilities:- Greet customers promptly and provide a professional, welcoming experience
- Listen to customer concerns and accurately document vehicle issues
- Write and manage repair orders from start to finish
- Communicate recommended services and repairs clearly to customers
- Provide accurate estimates and explain maintenance recommendations
- Coordinate with technicians and management to ensure timely completion of repairs
- Maintain consistent communication with customers throughout the repair process
- Follow up with customers regarding completed services and satisfaction
- Deliver an exceptional customer experience that builds trust and loyalty
- Maintain CSI standards and contribute to department goals
Qualifications:- Previous automotive service advisor experience preferred
- Strong customer service and communication skillsAbility to multitask and prioritize in a busy environment
- Knowledge of automotive repair and maintenance services preferred
- Experience with dealership service operations is a plus
- Professional appearance and positive attitude
- Strong attention to detail and organizational skillsAbility to work effectively as part of a team
What We Offer:- Competitive pay plan
- Opportunities for growth and advancement
- A supportive and team-oriented work environment
- Employee benefits package
- Training and development opportunities
- The opportunity to work with a respected automotive dealership group
At Homer Skelton Ford, we believe our success comes from taking care of our customers and our employees. If you are motivated, dependable, and committed to delivering an outstanding service experience, we want to hear from you!
