Residential Plumbing Service Manager / Trade Manager Roman Home Services West Allis, WI Roman Homes Services is seeking an experienced Residential Plumbing Service Manager / Trade Manager to lead and support our Residential Home Services plumbing team. This position is responsible for managing residential service technicians and apprentices in the field, providing leadership, coaching, mentoring, and accountability to help improve technical performance, customer communication, and sales results. This opportunity is ideal for experienced Service Managers, Trade Managers, Plumbing Supervisors, Field Supervisors, Lead Plumbers, Foremen, and Journeyman Plumbers looking to grow their leadership careers while making a direct impact on technician development and customer satisfaction.
Essential Duties and Responsibilities:
Field Leadership Manage residential service technicians and apprentices/trainees in the field to ensure work is completed safely, efficiently, and to Roman Home Services standards. Spend regular time on job sites observing work, answering questions, resolving field issues, and reinforcing proper procedures. Set clear daily expectations for productivity, professionalism, customer communication, and job completion. Coaching and Mentoring Coach technicians in real time on technical skills, customer interaction, service options, and overall job performance. Provide ongoing feedback, training, and accountability to help technicians improve and grow. Support new or developing technicians through ride-alongs, field visits, and follow-up conversations. Sales Coaching and Customer Experience Coach technicians on the selling-technician model, including presenting options, explaining recommendations, and building customer trust. Review service calls, estimates, and customer feedback to identify coaching opportunities. Help technicians meet sales, revenue, and profitability goals while maintaining ethical, customer-focused service.
Skills and Qualifications:
Residential plumbing service experience preferred. Journeyman Plumber License or equivalent trade experience preferred. Prior field leadership, supervisor, or management experience preferred. Strong ability to coach, mentor, and hold technicians accountable. Comfortable coaching technicians on sales, service options, and customer communication. Strong communication, organization, and problem-solving skills. Valid driver's license required. Physical Demands Ability to operate standard office equipment, computers, and keyboards. Ability to alternate between sitting and standing while working at a desk. Ability to travel to customer job sites, field locations and climbing stairs as needed. Work Environment Office environment. Warehouse environment. Customer-facing visits to residential worksites in the field. Why Join Roman Home Services? Roman Home Services has been serving Wisconsin homeowners and businesses for generations. We invest in our employees and provide opportunities for growth, leadership development, and long-term career success.
Benefits:
Competitive compensation Company vehicle Free Health, dental, and vision insurance 401(k) with company contribution Paid time off and paid holidays Leadership development opportunities Supportive team-oriented culture Join a company where your leadership can help build the next generation of successful service professionals.
