Fraud Service Specialist - Work From Home Opportunity

Job Description and Requirements Randolph-Brooks Federal Credit Union is seeking candidates for full time employment opportunities with our Fraud Service team starting at $20.00/hour! Bilingual in Spanish and English? Employees can earn an additional $2.00 per hour upon the successful completion of the RBFCU Bilingual Spanish/English certification. We are also offering a sign-on bonus for Fraud Service Specialist Representatives! New hires will receive $250 in their first paycheck, $500 following 90 days of employment, and $500 following six months of employment (applicable taxes and withholdings). The Fraud Service Specialist is a dynamic and specialized role that is crucial to the financial well-being of RBFCU and its members. This role focuses on assisting members with fraud related inquiries, case creation, investigations and providing exceptional service through phone and electronic communication; protecting member assets and further mitigating any additional losses. Essential Functions and Responsibilities Receive and process real time solutions to member, non-member, and internal employee case inquiries. Inquiries could include but not be limited to claim status, transaction inquires, and notify members via all communication channels; including inbound/outbound phone calls, electronic and written communication. High level comprehension of phone etiquette standards and member interview techniques. Communicate sensitive information clearly and effectively; educating and assuring callers on a complete process and resolution. Process and/or research inquiries and transactions as directed by properly identified members utilizing basic fraud detection techniques. Display ownership, accountability, and analytical real time decision-making that directly impacts member interactions and accounts. Apply critical thinking to identify, research, and correct account discrepancies, errors, and possible fraud trends. Access multiple reporting tools to complete, review, and update account records; ensuring and maintaining data integrity. Dedication to developing strong relationships with co-workers, management and other departments. Maintain basic working knowledge of RBFCU member handbook, policy and procedures, regulatory laws pertaining to the credit union, and topical knowledge for all credit union area. Manage individual department specific metrics and function independently within a designated team with minimal supervision. Requirements High School Diploma or GED Less than one of year of previous job related work experience Type and 10-key by touch Proficient in utilizing PC, software, and other office equipment Must have good communication and interpersonal skills Good attendance and promptness is pertinent Must be able to work a Monday - Saturday schedule All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Careers at RBFCU Established in 1952, Randolph-Brooks Federal Credit Union is a full-service financial cooperative whose mission is to improve members’ economic well-being and quality of life. With assets exceeding $19.6 billion, RBFCU serves more than 1.1 million members at branches throughout Texas and Oklahoma, and online at rbfcu.org and the RBFCU Mobile app. Recognized for financial stability, our credit union has consistently received the highest ratings of “Five Star” and “Superior” from respected organizations that evaluate financial institutions in the United States. We’re frequently recognized as one of the best workplaces on a local and national level.