Remote Help Desk Analyst — IAM, SSO & MFA

SOSi is seeking a Help Desk Representative to support a DoD-related program with remote work in Florida. The role involves managing authentication support operations, SLAs, and ITSM workflows, while ensuring timely ticket resolution and security compliance. The position requires resolving Tier 1 and 2 tickets, supporting CAC authentication, SSO, and MFA, and contributing to performance metrics reports. Contingent upon contract award and full-time status.