Utility Operations Application Specialist

Employment Type: Contract role on W-2 through Above and Beyond Talent Acquisition, Inc. (A&B Talent)

Pay Range: USD $68-70 an hour W2 Client Info / Who they are: Above and Beyond Talent Acquisition proudly represents our Client, a global leader in water, waste, and energy management. The client offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting, and resource recovery. The client helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. The client has approximately 10,000 employees working at over 350 locations across the continent. Requirements / Who we are looking for: Bachelor’s degree or equivalent required 5+ years of experience in utility operations and related applications Strong background in enterprise asset management and/or mobile workforce management systems (knowledge of Meter Management / AMI metering is a plus) Excellent problem-solving skills and attention to detail Strong communication skills and ability to work effectively with both technical and non-technical stakeholders Good understanding of utility operations and processes. Hands-on experience supporting Mobile Workforce Management (MWM) and/or Enterprise Asset Management (EAM) systems in a production environment. Strong SQL skills for troubleshooting, data validation, and reporting (Oracle and/or MS SQL Server preferred). Excellent troubleshooting, analytical, and problem-solving skills. Experience working within IT service management and change control processes (ServiceNow/ITIL concepts). Ability to support and troubleshoot installations and configurations on Windows PCs and iOS devices, including connectivity, certificate/VPN, and version compatibility issues. Knowledge of IT security best practices. Data analysis and reporting skills. Understanding of compliance expectations in a regulated utility environment. Ability to translate business requirements into technical solutions Proficiency creating and maintaining support documentation. Experience with agile methodologies Commitment to continuous learning and improvement Experience with IFS MWM and/or specific EAM platforms (e.g., HxGN, Kloudgin). Metering/AMI or meter management exposure (e.g., Sensus, Itron, Neptune). Experience supporting integrations and interfaces (APIs, data flows) and coordinating issue resolution across teams/vendors. Exposure to scripting/automation (e.g., Python, PowerShell). Project coordination/management experience. Cloud Infrastructure Certification as a plus (AWS Performance Objectives / What you'll be doing: Administer, monitor, and maintain MWM and EAM applications to ensure reliable performance. Provide Tier 2/3 application support for end users (operations, field, dispatch, planners), including triage, troubleshooting, and root-cause analysis. Track incidents and requests in ServiceNow, coordinate resolution with internal teams and vendors, and document fixes/workarounds to prevent recurrence. Execute controlled changes: deploy configuration updates, support application upgrades/patching. Ensure data integrity, security, and compliance with required utility/IT controls (access management, audit evidence, change control, and documentation). Write and optimize SQL queries for data validation, troubleshooting, and operational reporting. Support integrations and data flows (APIs/interfaces) between MWM/EAM and dependent systems. Develop and maintain support documentation (runbooks, troubleshooting guides, configuration notes, etc). Assist with installation, configuration, and troubleshooting of required applications on desktop and mobile devices; coordinate with IT as needed to resolve device or deployment issues. Conduct user training and provide ongoing support to ensure optimal use of applications. Perform system health checks and proactively identify areas for improvement. Assist in project planning and execution for new application implementations or major upgrades. Participate in on-call rotation for critical system support. Perks of working with US / What We offer: Competitive Salary. Health, dental, and vision insurance. Company 401K plan The salary, other compensation, and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law. “Above and Beyond Talent is an equal opportunity employer and staffing firm.”