Job Description:
Enjoy Customer Service! We have a full-time position available as a Produce Department Lead in our Lake Shore Green Valley Marketplace, located at 4681 Mountain Road in Lake Shore area of Pasadena. Our Produce Department Lead oversees the produce department, managing inventory, staff, product quality, and sales through merchandising, ordering, staff training, and customer service. Key responsibilities include maintaining produce freshness and appearance, developing sales strategies with appealing displays, managing department staff, controlling costs and waste, and ensuring compliance with health and safety regulations. Promotes and maintains B. Green’s mission, values, and culture. Provides exceptional communication and service to internal and external customers.
Essential Duties:- Providing responsive, exceptional service to Produce customers by answering questions, making recommendations, and responding to requests.
- Demonstrate ability to effectively manage, motivate, and train produce staff. Forming a team focused on exceptional customer service and high-quality product.
- Train, schedule, supervise, and motivate produce department staff to meet department goals for sales and customer service.
- Assist store management in the hiring process and provide continuous employee performance feedback.
- Responsible for inventory management, utilizing ordering guidelines and updates from corporate leadership. Order and receive fresh produce, monitor inventory, rotate product displays to ensure freshness, cull as necessary, and manage spoilage to maximize profitability and meet shrink goals.
- Create and maintain appealing merchandise displays ensure only high-quality products are presented.
- Maintain a strong understanding of fresh produce, product handling, storage, seasonal cycles, and quality standards.
- Following all food safety and sanitation procedures established by the company and other regulatory agencies.
- Maintain a clean, neat, organized, and safe work environment.
- Stand in designating work area for duration of scheduled shift, which may exceed 8 hours per day.
- When required, price items accurately and legibly using approved price marking devices.
- Ensure that featured sale merchandise is attractively signed to stimulate sales.
- Accurately record markups and markdowns, in-store use of merchandise, and bad merchandise/ spoilage write offs in accordance with Company Shrink policies.
- Unload and secure received products in appropriate dry or refrigerated storage areas using power or hand jack, carts, or U-boats as needed.
- Regularly lift, pull, push, and rotate merchandise that weights 25 lbs. and that occasionally weights 50 lbs.
- Be alert to temperatures and operating condition of refrigerated storage areas and display cases; promptly communicate any problems or failure to key person in charge.
- Complete all applicable department training programs.
- Perform all duties in accordance with B. Green & Company, Inc. Policy and Procedures, Safety Procedures. Maintain required communication within the department and Company.
- Dress and groom according to company policy including uniform, name badge and hat or hair restraint requirements.
- Understand and adhere to Company shrink guidelines as relates to Produce Department operations.
- Maintain punctual and regular attendance, work overtime as assigned.
- Perform other duties as assigned.
- Knowledge, Skills, and Abilities (KSAs):Professionalism. Demonstrates a high standard of professionalism reflective of B. Green & Company, Inc. Mission Statement, Vision, and Values. Builds credibility by being a role model to others.
- Customer Focus. Actively demonstrates a dedication to meeting the expectations and requirements from internal and external customers; gets first-hand information and uses it for improvements in products and services; always acts with the customer in mind.
- Dependability. commits to doing the best job possible; Follows instructions, responds to management direction; Keeps commitments; Meets attendance and punctuality guidelines; Responds to requests for service and assistance; Takes responsibility for own actions.
- Detail. Must be able to accurately produce work which requires continual attention to detail.
- Fast Paced Environment. Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
- Functional Skills. Must have the functional and technical knowledge and skills to do the job at a high level of accomplishment.
- Education and Experience Requirements:
- High school graduate or equivalent preferred, not required.0-2 years customer service experience, Produce in a Grocery Store or Retail preferred.1 year experience working in Department leadership strongly preferred.
- Ability to proficiently read, write, speak, analyze, interpret, and understand the English language. Ability to perform basic math, and basic computer functions
- Ability to engage and lead Associates to achieve department goals. Work cooperatively with others.
- Ability to work all assigned work schedules and comply with all time and attendance policies.
- Must meet minimum age requirements to perform specific job functions, must be at least 18 years of age.
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
- Excellent customer service skills in order to work with a diverse population
- Able to work a varied work schedule that changes, and a variety of shifts including peek times.
- Attention to detail and able to learn where store products are located to provide information to customers.
Physical Demands:
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The role will rely heavily upon the incumbents’ ability to communicate clearly and as such, the ability to speak, listen and comprehend information is critical.
The incumbent must have:
Ability to stand/walk for the duration of a scheduled shift. Ability to walk, stand, and climb stairs is required.
Ability to stand, bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 50 lbs.
Ability to work in varying temperatures. Ability to work in refrigerated coolers and high moisture rooms for extended periods of time.
Ability to climb a ladder to retrieve items from overhead racking and storage areas.
Ability to tolerate dust and cleaning agents during routine housekeeping duties.
Work Environment:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment is based in a retail store. Noise level in the work environment is usually moderate to high.
Work Schedule:
Full time role to equate to 5 days a week, 9 hour shifts, 45 hours a week or more. Hours may fluctuate based upon business needs. Must have ability to work a varied work schedule that changes, and a variety of shifts. B. Green & Company, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. The base compensation range targeted for this role is $17.00 – $20.00 per hour. This salary range represents B. Green & Co, Inc.’s good faith and reasonable estimate of the range of possible compensation at the time of posting. If an applicant possesses experience, education, or other qualifications exceeding the minimum requirements for this posting, that applicant is encouraged to apply, and a final salary range may then be based on those additional qualifications; compensation decisions are dependent on the facts and circumstances of each case. The salary of the candidate selected for this role will be based on a variety of factors, including but not limited to, years of experience, depth of experience, seniority, merit, education, training, amount of travel, and other relevant business considerations.
