Customer Service Representative Serve with Excellence. Support with Care. At Mygrant Glass, we're looking for a dependable Customer Service Representative to provide essential support to our customers and branch operations. In this role, you'll be the first point of contact for clients—handling calls, processing orders and payments, and ensuring professional, accurate, and timely service. You'll also assist with returns, account management, and inventory coordination, helping to maintain efficiency and accuracy across the branch. As a key team member, you'll manage customer interactions with professionalism and attention to detail, while supporting both colleagues and customers with patience and care. This role is critical to maintaining Mygrant's high standards of service and operational excellence. Retail experience with face-to-face customer interactions, or auto parts counter experience is a plus! Why Join Mygrant Glass? We're the largest independent auto glass distributor in the United States—but we operate with the values of a family-owned company. We value safety, teamwork, and providing opportunities for growth. We offer: Competitive hourly pay Health, dental, and vision insurance 401(k) retirement plan with company match Paid time off and holiday pay On-the-job training and advancement opportunities Stable, Monday–Friday schedule with limited weekend hoursPOSITION SUMMARY:A Customer Service Representative works with clients who have orders, complaints or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.
ESSENTIAL JOB FUNCTIONS:
Enter customer orders for auto glass parts and process customer returns. Process daily cash, credit cards, and check deposits with accurate data entry. Assist with inventory - interacting with operation warehouse inventory control. Interact with customers via telephone and in-person providing information and assistance. Manage customer accounts with discretion and escalate customer concerns as needed. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure a solution. Keep records of customer interactions, process customer accounts and file documents. Manage large amounts of incoming phone calls. Develop working knowledge of the evolving products and services to better serve customers. PROFESSIONAL EXPERIENCE, SKILLS, ABILITIES:Professional demeanor with superior telephone and people skills. Able to communicate clearly. Must be organized and able to multi-task. General knowledge of Microsoft products. Type 30 wpm (preferred).Ability to work collaboratively in a team environment. Excellent at resolving customer conflict. Willing to learn and follow directives. Exhibit patience and attentiveness. Exceptional time management skills with impeccable follow through. Technologically proficient.
EDUCATION REQUIREMENTS:
High School Diploma, GED or equivalent preferred. Where a pay band is provided, actual pay may be above the listed range based on the individual's experience, education, certifications, knowledge, skills, and geography/work location. The listed range reflects what we reasonably expect to pay for this opportunity at the time of posting. Non-exempt employees will be paid overtime in accordance with applicable federal, state, and local law. Base pay does not include other forms of compensation. Mygrant Glass is proud to offer its employees a comprehensive benefits package including: Medical DentalVisionLife insuranceFSA plans 401(k) plus matching Holiday, sick, and vacation daysPHYSICAL DEMANDSThis position requires close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); and/or assembly or fabrication of parts at distances close to the eyes; Ability to perceive the nature of sounds at normal speaking levels with or without correction, and making fine discriminations in sound; Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects;. Must be able to remain in a stationary position and/or upright, for prolonged periods of time, traverse stairs, maneuver in tight spaces, reach overhead, squat, bend, kneel, stoop, and crouch occasionally during 8-10-hour work shift. Mygrant Glass Company is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Mygrant Glass Company will provide reasonable accommodation(s) to all qualified applicants and employees with disabilities, where their disability affects the performance of their essential job functions, except when doing so would result in undue hardship.
BASE SALARY:
The listed range is what we reasonably expect to pay for this opportunity at the time of this posting. Actual compensation is based on a variety of factors, including but not limited to, the individual's experience, education, certifications, knowledge, skills and geography/ work location, and may ultimately be more or less than the posted range. Base pay does not include other forms of compensation, such as our offered benefits including medical, dental, vision, life insurance, FSA and 401k plan, holiday, sick and vacation days. This job description is subject to change at any time by the Company. We do not accept resumes or applications submitted through recruitment agencies. All applications should be submitted directly by the candidate themselves.
