Call Center Agent (Guatemala)

DUTIES AND RESPONSIBILITIES: Responsible for managing a whole lot of incoming and outgoing calls in the operations. Identify the needs of client and find solution to it. Answering inbound calls, converting them to leads, and later to towing jobs.

WORKING CONDITIONS: Remote Shift-based — in a Call Center that works 24/7. Pacific Time Zone Requirements Computer Specifications Minimum Intel Specs Processor: Core i7 8th generation (and above) Core i5 10th generation (and above)RAM: Minimum of 12 GB Storage: 128 GB SSD or higherGraphics: 2 GB graphics memory Minimum AMD Specs Processor: AMD Ryzen 5,7,9 (Minimum series 3600)RAM: Minimum of 12 GB Storage: 128 GB SSD or higherGraphics: 2 GB graphics memory Macintosh Specs Processor: Core i7/ i5 / M1/ M2 RAM: Minimum of 12 GB Storage: 128 GB SSD or higherGraphics: 2 GB graphics memory Main Internet Speed Requirement Jitter: below 10msLatency: below 160msUpload: more than 25mbps Download more than 40 mbps Using internet speedtest: VoIP Speed Test | 8x8 // Aircall's VoIP Speed Test | Aircall // VoIP Speed Test: Check Your Network Reliability (getvoip.com) Power Backup A reliable power backup that could sustain a minimum of 8 hours (full shift) Examples: Generators// Solar Panels// Portable power inverters etc. (UPS is not enough) Internet Backup (Secondary internet) Jitter: below 10msLatency: below 160msUpload: minimum of 25mbpsDownload: minimum of 25mbps Power and Internet Backup is a MUST.