Lead Cloud Engineer / L3 Support (SME)

Role: Lead Cloud Engineer / L3 Support (SME)

Responsible for L3 cloud platform support across Azure and AWS environments, ensuring stability, scalability, security, and operational excellence. The role includes troubleshooting complex issues, implementing changes, and driving continuous improvement. 2.

Replication Landing Zone & Account Management:- Design Enhancement and support Landing Zones- Manage subscriptions/accounts, policies, and governance Networking Support:- Troubleshoot routing, VPN, DNS, Load balancing issues- Manage Application Gateway, Front Door, ELB Cloud Configuration Changes:- Execute infrastructure changes via automation/scripts- Ensure compliance with change management processes Preferred Skills- Active Azure Administrator (AZ-104) or AWS Solutions Architect – Associatecertification.- Experience working in a Managed Services / CloudOps delivery model.- Familiarity with CI/CD pipelines (Azure DevOps, Jenkins, GitHub Actions).- Exposure to security and compliance frameworks (CIS Benchmarks, Azure Policy, AWS Config).- Understanding of cloud cost optimisation. Container Management- Manage and maintain containerised platforms (AKS, EKS, Docker), including clusteroperations, orchestration, scaling, and CI/CD integration.- Troubleshoot container deployments, cluster performance, and scaling issues to ensurehigh availability and reliability. PaaS Support- Support and manage cloud-native application services including Azure AppServices, Functions, AWS Lambda, and API-driven integrations (APIManagement, API Gateway).- Manage event-driven and integration services (Event Hub, Event Grid, EventBridge, SNS/SQS, Logic Apps) across Azure and AWS platforms.- Monitor application platform health, performance, and availability using nativeobservability tools such as Application Insights, Log Analytics, and CloudWatch.3.