Descriptive Summary
The Detailer 1 will clean vehicles according to company standards or client specifications, which may include performing detail inspections, thoroughly washing, buffing, and waxing exteriors, and vacuuming, steaming, and deodorizing interiors. A Detailer 1 is an entry-level position and requires management review and inspection of all work performed.
Key Performance Indicators
Measurable tasks that are key to indicate the performance level in this role
Clean interior and exterior of the vehicle to Ziebart quality standards
Steam the engine compartment of vehicles.
Apply wax to the exterior of the vehicle.
Apply polish to the chrome and rims on the vehicle.
Cleans headlights, brake lights, and taillights.
Core Functions
List the core functions of the position
Shampoos carpets and upholstery.
Vacuums floors and seats.
Cleans and vacuums the trunk.
Cleans out ashtrays and cup holders.
Cleans and conditions vinyl and leather.
Cleans all trash, debris, and dirt from the interior of the vehicle.
Cleans instrument panels.
Cleans all dirt, grease, and tar from the exterior of the vehicle.
Reconditions the vehicle's exterior which includes trim, molding, and chrome surfaces.
Cleans all glass on the vehicle, inside and out, with the appropriate type of rag and cleaning solution.
Cleans all mirrors.
Steams the engine.
Removes grease from the engine and other parts under the hood.
Waxes and buffs vehicles after washing.
Applies chemicals to surfaces to protect against spots and stains.
Dries floor mats.
Cleans and polishes wheel rims.
Winning Behaviors, Competencies, and Skills
Define behaviors and values
Personality and communication (soft skills):
Ability to work as a team
Ability to communicate with Supervisor when directions are not clear.
Hard skills
Ability to learn and work toward fully executing the Ziebart quality standards within the department.
Ability to learn the maintenance and procedures for each service performed.
Proven ability to follow management instructions on how to perform aspects of services.
Ability to read and understand a work order.
