Remote Insurance Service Delivery Director

Arch Insurance Group Inc. is seeking an Account Service Director to lead service delivery for multi-line accounts, partnering with Underwriting, brokers and internal stakeholders. This role directs complex tasks, triages issues, and guides cross-functional teams to deliver exceptional service. Focused on LEAN process improvements, you will train colleagues, manage workload, ensure compliance, and strengthen partnerships across NAC, Middle Market Construction, and Specialty units.