Senior Manager, Business Applications Services
dimensional thinkingCoatesville, PA
Senior Manager, Business Applications Services
dimensional thinkingCoatesville, PAManager L7
APPLY NOW (opens in a new tab)Role Summary:
The Senior Manager, Business Applications Services is a senior IT leadership role accountable for the end-to-end ownership, governance, and evolution of mission-critical business application services supporting finance, supply chain, operations, and customer platforms. Operating within a service-based IT operating model, this role serves as the single accountable Service Owner for Business Applications, ensuring that services are: Stable and reliableScalable and secureCost-effectiveContinuously improving and aligned to business outcomes This position leads cross-functional teams across ERP (JDE), WMS (Körber), CRM platforms, and supporting application services while driving a 3-year strategic roadmap focused on modernization, optimization, and value delivery. Scope of Responsibility Primary Services OwnedJDE ERP PlatformKörber WMS PlatformCRM Platform Services (Zoho/Salesforce) Business Application Operations & EnhancementsVendor / Package-based Applications (Cloud & SaaS ecosystem) This role provides unified accountability across these domains, ensuring consistent governance, prioritization, and service performance.
Key Accountabilities:
Service Ownership & AccountabilityOwn end-to-end service health, including availability, performance, and reliabilityDefine and manage service KPIs: o Application availability o Incident aging o Release predictability o Business satisfactionEnsure clear ownership of risk, backlog, and service outcomesAct as escalation point for critical incidents and service disruptions Application Lifecycle & Roadmap Leadership 1 | P a g e Docusign Envelope ID: 0086AD88-28B8-80B2-83AF-24570C35A24E May 28, 2026 Job Description: Senior Manager, Business Applications ServicesDefine and continuously evolve a 3-year Business Applications roadmapLead: o Application rationalization o Technical debt reduction o Upgrade and modernization strategiesAlign roadmap to: o Business priorities o Financial targets o Digital transformation objectives Delivery Oversight & Release GovernanceEnsure structured governance for: o Enhancements o Configuration changes o Minor/medium change deliveryOversee release planning, cadence, and deployment stabilityPartner with IT Delivery (PM CoE) while retaining service accountability for outcomes Business Partnership & Stakeholder AlignmentAct as primary IT partner to Finance, Supply Chain, Operations, and Commercial stakeholdersTranslate business priorities into clear service roadmaps and backlog prioritiesLead governance forums and provide: o Service health reporting o Risk visibility o Investment recommendations Operational Excellence & Continuous ImprovementDrive mature practices across: o Incident and problem management o Root cause elimination o Monitoring and service observabilityEstablish automation-first mindset for: o Support processes o Application operationsImprove service maturity toward predictable, data-driven operations 2 | P a g e Docusign Envelope ID: 0086AD88-28B8-80B2-83AF-24570C35A24E May 28, 2026 Job Description: Senior Manager, Business Applications Services Team Leadership & Organizational DevelopmentLead and develop: o Platform Team Leads (JDE, Körber, CRM) o Application support and development teamsBuild a high-performing organization with: o Clear accountability o Strong engineering practices o Continuous skill development Required Experience & QualificationsExperience 10+ years in IT with: o Enterprise applications leadership o ERP/WMS/CRM ecosystemsProven experience as: o Service Owner, Application Manager, or similarExperience operating in: o Service-based or product-based IT models (ITSOM preferred) Technical & Domain KnowledgeStrong understanding of: o ERP (JDE preferred) o WMS (Körber or similar) o CRM platformsKnowledge of: o Application lifecycle management o Integration patterns o Cloud/SaaS ecosystems Leadership CompetenciesExecutive-level communication and stakeholder managementStrong governance and decision-making capabilityAbility to translate business strategy into technology outcomes.
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Level
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