Job Description
Overview:
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. The Talent Acquisition Specialist plays a vital role in shaping the future of our organization. If you're a motivated, goal-driven individual who thrives both independently and in a team environment, we want to hear from you! This position requires at least 1 year of experience in Recruiting or Human Resources and offers the opportunity to manage the full recruitment life cycle while contributing to the growth and success of our team. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. ResponsibilitiesWHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?As a Talent Acquisition Specialist, you'll be responsible for sourcing, interviewing, and onboarding top talent. You'll manage candidate communications, coordinate interviews, and support HR operations through data entry and personnel file management.
Key Responsibilities:
Conduct phone interviews and schedule on-site interviews with candidates.
Track applicant progress and maintain accurate records in our recruitment system.
Support the development of new recruiting tools and processes.
Travel locally to promote job opportunities (e.g., post flyers, attend job fairs, network).Collaborate with the Talent Acquisition Manager on advertising strategies and hiring events.
Perform background checks, drug screenings, and other pre-employment tasks.
Maintain and organize employee files and HR records.
Generate daily and weekly recruitment activity reports.
Stay informed on employment laws and HR best practices.
Qualifications:
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? This role is about building relationships and turning insights into hiring success. We provide world-class training, so if you're positive, driven, and eager to grow, we encourage you to apply! Required Must be 18 years or older High school diploma or equivalent At least 1 year of recruiting or HR experience Strong data entry and computer skills Fluent in English (spoken and written) Excellent organizational and communication skillsAbility to type 20+ words per minute Reliable high-speed internet (20 Mbps+ download speed) Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint) Ability to work scheduled shifts, including during training Strong attention to detail and ability to multitask Customer service mindset with problem-solving skillsAbility to work in a fast-paced, team-oriented environment
