Job Description
Position Summary:
The Fuel Attendant is responsible for assisting customers at the pump, ensuring safe and efficient fueling operations, and maintaining a clean, compliant, and customer-friendly forecourt environment. This position plays a key role in delivering excellent customer service, ensuring fuel quality and safety standards, and supporting store operations through proactive maintenance and communication.
Responsibilities and Duties:- Customer Service & Assistance
- Greet customers promptly and courteously, offering assistance with fueling as needed
- Provide information about fuel types, promotions, and loyalty programs
- Always maintain a professional and customer-focused demeanor
- Address customer questions or concerns and escalate issues to management when appropriate
- Fuel Operations & SafetySafely dispense fuel and propane in accordance with company policy and local regulations
- Verify fuel types and pump markings to ensure accuracy and safety during fueling
- Monitor fuel dispensers for proper function and report any leaks, spills, or mechanical issues immediately Follow all state, federal, and company safety procedures, including emergency fuel shutoff protocols
- Maintain awareness of and compliance with hazardous material handling procedures
- Pump Island Maintenance & Cleanliness
- Keep pump areas clean, organized, and free of debris at all times
- Refill supplies such as squeegees, paper towels, windshield cleaner, and trash receptacles
- Clean fuel nozzles, spill buckets, and containment areas to prevent contamination or hazards
- Maintain signage, lighting, and pump displays for accuracy and visibility
- Compliance & Reporting
- Follow established company and regulatory standards related to fuel dispensing, propane handling, and safety practices
- Complete required checklists and logs for safety inspections and maintenance issues
- Report accidents, unsafe conditions, or equipment failures to management immediately
- Teamwork & Support
- Collaborate with store staff and management to support overall station operations
- Assist with basic upkeep of the store exterior and coordinate with maintenance personnel as needed
- Exhibit flexibility and a positive attitude in supporting other tasks during slow periods
- Education and Work Experience
- High school diploma or equivalent preferred
- Previous experience in fuel station, retail, or customer service environment preferred
- Basic understanding of fuel operations and safety procedures preferred
- Ability to complete propane training (as required by state/local regulation)
- Skill SetExcellent customer service and communication skills
- Strong attention to detail and commitment to safety
- Dependable and self-motivated with a team-oriented attitude
- Ability to learn company policies, fueling procedures, and safety standards
- Basic mechanical aptitude for identifying and reporting equipment issues
- Ability to handle multiple tasks while maintaining focus and accuracy
Physical Demands and Work Environment:- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Frequent standing, walking, bending, and reaching throughout the work shift
- Ability to lift, carry, and move items up to 50 pounds as needed
- Regular exposure to outdoor weather conditions, including heat, cold, and rain
- Exposure to fuel fumes and cleaning chemicals with appropriate PPE provided
- Must be able to work flexible hours, including evenings, weekends, and holidays based on business needs
