Senior Customer Operations Specialist (Carol Stream)

Senior Customer Operations Specialist$60,000- $70,000 + Bonus + Benefits Carol Stream, ILEstablished in 1972, we have grown from a small, independent wine importing business into an internationally recognized beverage company with a portfolio of luxury wineries and iconic beverage brands. Today, our products reach consumers across the country, bringing quality, craftsmanship, and exceptional taste to everyday experiences. Imagine working for a company whose products you recognize, enjoy, and may already have in your own home. Behind every bottle is a team dedicated to quality, consistency, and building lasting partnerships with the customers and distributors who bring our brands to market. We take pride not only in the products we represent but also in the relationships we build and the people who make our continued success possible. We are seeking a Senior Customer Operations Specialist to oversee order management, support daily business operations, and coordinate closely with sales, purchasing, and logistics teams. Tasks and Duties: Monitor inventory availability and coordinate with purchasing, production, and warehouse teams to support customer demand. Oversee order fulfillment timelines, working with logistics and internal departments to ensure shipments meet customer expectations. Manage customer accounts and serve as a primary contact for ongoing inquiries, product questions, and account support. Enter, review, and maintain customer orders within ERP systems, ensuring accurate pricing, quantities, and order details. Prepare and process customer quotes, verify product pricing and availability, and follow up on quote requests. Investigate and resolve order discrepancies, product concerns, and account issues while maintaining customer satisfaction. Maintain accurate customer account information, pricing records, order history, and operational documentation. Analyze order activity and identify potential shortages, fulfillment challenges, or recurring issues that may impact customer operations. Identify opportunities to improve customer service workflows, ERP processes, and overall operational efficiency.