Critical Care Case Manager

Key Responsibilities: Manage complex cases involving medical evacuations, repatriations, and high-dependency admissions Collaborate with medical professionals to ensure efficient case management and maintain communication with stakeholders Provide guidance and support to junior team members, contributing to team development and service excellence

Required Qualifications: 2+ years of claims/case management experience or 3+ years of customer service experience in a contact center Strong communication skills with a professional and empathetic approach Ability to manage complex and sensitive situations under pressure Excellent organizational and decision-making skills Proactive and team-oriented mindset