Operations Generalist (Customer Service)

Position Profile (Job Summary) This position provides clerical support for TOTE Maritime Alaska staff in Anchorage. Essential Job Responsibilities Examples of daily tasks (will vary based on where coverage is being provided):Utilize internal systems (e.g. Enterprise Asset Management (EAM), Cargowise, Mainsail) to track container shipments Engage with customers via phone or email regarding questions about deliveries, pickups, etc. Generate reports via internal systems to be utilized by multiple departments Audit reports, bills of lading, and delivery schedules for accuracy Communicate with carriers to coordinate container logistics Record movement of containers and trailers entering and exiting the Anchorage terminal Reference quotes for Northbound and Southbound container movements Data entry using internal systems or Microsoft ExcelBuild positive, collaborative relationships with internal employees Other duties as assigned

This is a union position. Newly hired employees should be considered on a trial basis for a period of ninety (90) calendar days from the date of hiring. After the completion of the ninety calendar day trial period, seniority shall be effective as of the original date of employment. All employees who average a minimum of 15 hours per week or more for sixteen consecutive weeks will become members of the bargaining unit. Affirmative Action/EEO statementTOTE Maritime Alaska is an Equal Opportunity Employer, Affirmative Action Employer, and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status under applicable law. TOTE Maritime Alaska participates in E-Verify and maintains a drug-free workplace.