Customer Care Position Customer Care Outfitters Lewiston, Androscoggin County, Maine, United States 1 - 3 Years PROJECT BASEDQualificationsMust have at least 6 months of experience in a customer service role, preferably in retail.
Skills:
Strong written and verbal thinking and problem-solving. Customer service and negotiation skills. Proficiency in Microsoft Office and web to manage multi-channel systems (voice, email, chat).Teamwork and independent work capability.
Key Responsibilities:
Handle customer inquiries via phone, email, and chat.
Resolve issues related to orders, returns, exchanges, shipping, billing, and promotions.
Provide first-call resolution and ensure customer
sales by suggesting products and securing orders.
Use multiple systems, tools, and resources to assist customers effectively.
Go beyond standard procedures to resolve complex customer concerns.
Stay updated on company promotions, processes, and system changes.
Apply feedback and coaching to improve performance and skills.
