Description of the role: The Service Manager role is a blend of leadership and day to day management to achieve company goals. Leadership is required to demonstrate target performance levels from our shop for customer satisfaction, employee development and meeting financial targets. Day to day management is required to plan, prioritize and deliver to customer commitments by fully utilizing all service personnel.
Responsibilities:
Manage and lead a team of service technicians and support staff
Ensure timely and quality completion of service repairs and maintenance
Develop and implement service procedures to improve efficiency
Handle customer inquiries and complaints professionally
Requirements:
Prior experience in truck or automotive service management
Strong leadership and communication skills
Knowledge of truck maintenance and repair procedures
Excellent customer service abilities
Benefits:
Competitive compensation including bonuses, health insurance, 401(k) with matching, paid time off, and career development opportunities.
About the Company:
Cal Pacific Truck Center is a leading provider of truck sales and services in San Diego, CA. With a focus on customer satisfaction and quality, we are committed to delivering exceptional service and products to our clients.
