Bilingual AI Data Labelling & Quality Specialist We are seeking a bilingual AI Data Labelling & Quality Specialist to support the development of an AI-assisted sales system for our Home Services business. This includes both a voice agent and tools for human sales agents, designed to deliver highly personalized customer journeys. The ideal candidate will help improve our AI models by labelling ground-truth data, evaluating AI outputs, and providing structured feedback to enhance multilingual performancein English and Spanish.
Responsibilities:
Review, label, and categorize customer interaction data (audio and text) to create high-quality training datasets.
Evaluate AI/LLM outputs for accuracy, clarity, tone, and compliance with internal guidelines.
Provide detailed feedback to improve AI behaviors, dialog flows, and multilingual consistency.
Identify patterns, edge cases, and opportunities to increase the effectiveness of English and Spanish customer experiences.
Ensure data quality, confidentiality, and adherence to annotation standards.
Qualifications:
Fluent in English and Spanish (spoken and written) with strong comprehension and communication skills.
Prior experience in data labelling, annotation, linguistics, QA, customer support, or AI training.
Familiarity with conversational AI, LLMs, or voice agents is a plus.
Strong attention to detail and ability to follow structured guidelines.
Comfortable working with productivity tools and web-based annotation platforms.
Ability to work independently, meet deadlines, and adapt to evolving requirements.
