Hybrid CX & Service Design Lead for Retail Delivery

LMI is seeking an experienced Customer Experience and Service Design Lead to advance the Retail and Delivery Modernization Program for a nationwide parcel logistics and retail organization. This role blends strategy with hands-on delivery, guiding a CX/UX team while personally producing research, journey maps, and service blueprints. The ideal candidate collaborates across stakeholders, mentors teammates, and translates insights into actionable recommendations.