Dental Front Desk Receptionist

Location: Charleston, WVPosition Summary

Key Responsibilities: Greet patients warmly upon arrival, verify demographic details, and complete the check-in and check-out process. Schedule patient appointments accurately in accordance with provider availability and office scheduling guidelines. Answer multi-line phone systems, respond to inquiries, and triage messages or patient requests to the appropriate staff. Verify patient health/dental insurance coverage, collect copays, deductibles, and account balances at the time of service. Maintain accurate patient records within the Electronic Health Records (EHR) system while ensuring strict HIPAA compliance. Manage incoming and outgoing medical/dental records requests, faxes, and general office correspondence. Keep the reception and waiting areas clean, organized, and welcoming for patients. Support clinic management and staff with additional administrative duties as assigned.

Preferred Education & Experience: High school diploma or equivalent required. Minimum of one (1) year of medical or dental front desk/clinical office experience required. Experience with Electronic Health Records (EHR) systems and insurance verification processes. Basic computer proficiency, including Microsoft Office applications. Strong organizational and multitasking skills with high attention to detail. Effective problem-solving and decision-making abilities. Excellent verbal and written communication skills with a professional demeanor. Ability to always maintain strict confidentiality and professionalism.

Physical Requirements: Ability to sit at a desk and operate office equipment for extended periods. Ability to communicate effectively both verbally and in writing. Ability to see and hear with or without corrective devices. Ability to reach, bend, and lift up to 20 pounds independently.

Work Environment: This position operates in a professional dental office setting. Adherence to standard safety guidelines, patient privacy laws (HIPAA), and professional office decorum is always required. Schedule Monday – Thursday: 7:45 AM – 4:15 PM (30-minute lunch break) Friday: 7:45 AM – 11:45 AMPay Rate$16 per hour Equal Employment Opportunity Mountaineer Employment Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or gender.