Medical Receptionist

Medical Receptionist or General Medicine ClerkThe Medical Receptionist will be responsible for performing daily reception duties, including answering phone calls and assisting callers; scheduling and checking daily appointments; and preparing routine correspondence related to clients. The incumbent is also responsible for scheduling appointments, utilizing a medical management records software program; checking insurance status of each appointment; and collecting fees for charges. S/he will also provide support to other staff members within University Health Services, when needed. Examples of Duties: Perform daily reception duties for the Department of General Medicine; greet and direct visitors; answer phone calls, assist callers and/or document messages and forward to the appropriate health care provider; schedule and check daily appointments; retrieve and return voice mail messages; make and/or send out appointment reminder letters and/or phone calls in accordance with departmental protocol; open and process mail; prepare routine correspondence related to clients; Close and secure all front receptionist desk when last patient has checked out; organize waiting area and remove any patient information from the desk and/or counters and file all records accordingly; remove patient charts from desk and sort and file; ensure that all patient's seen that day have been logged into the electronic health record system; Monitor the waiting room and patient area to insure that all patients have been checked in; communicate any delays to the clinical area and to patients to maintain the efficient patient flow; coordinate with health care providers any emergent situations; Responsible for the registration of patients ensuring that all required demographic and insurance information is accurately collected and/or updated; ensure that the privacy policy has been read and signed by the patient and scan into the electronic health record system; Check out patients and schedule follow-up appointments, if necessary; Collect fees for charges and any outstanding balances as appropriate; Verify all students' immunization records in accordance with all state and departmental regulations for attendance at the university; enter immunization records into electronic health record system and other university systems; Participate in quality improvement activities related to the reception area; May provide reception coverage for the Counseling Center, when necessary; Perform other duties as required.