Performs a variety of specialized technical and high-level clerical duties of an administrative program nature. Ensures the accuracy of data and case information by reviewing, correcting, and amending information prior to processing. Exercises independent judgement in the authorization of case closures, openings, entry, or docketing. Provides information by preparing unique or complex correspondence, by reviewing documentation and drafting appropriate responses. Resolves workflow problems by developing or altering processes and procedures to meet expectations, notifying supervisor for needed resources and required changes. Maintains historical information by docketing data in a manual or computerized docketing system. Provides information by preparing specialized or technical reports and or memorandums from raw data. Verifies issues or concerns by reviewing or soliciting support information or data from appropriate outside entities. Contributes to the team effort by accomplishing related results in a cooperative and collaborative manner.
Requires professionalism when speaking with the public or government entities on the phone. Requires knowledge, skill and mental development equivalent to completion of an Associate’s Degree in management, business or public administration, administrative services or a related discipline and 2 years of professional administrative clerical experience, or completion of a clerical training program and 3 years of related experience. Requires the analytical ability to interpret rules and regulations associated with the legal substance of assigned unit. Requires the ability to exercise independent judgement consistent with the policies and procedures of the Office. Attendance is an essential function of this position. Ability to maintain satisfactory working relationships with other employees and the general public required. May require physical ability to file and duplicate information which includes bending, stretching, stooping, and lifting of up to 15 pounds.
