Responsibilities include but are not limited to: Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development. Ensures exceptional service delivery to all clients within a consumer-oriented branch. Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities. Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce. Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy. Leads and encourages identification, escalation, and resolution of potential risks. Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement. Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.
