Credit Representative IIJoin a spirited, dynamic team with Hawai`i's leading credit union as we make a difference in our community providing financial value, exceptional service, and state-of-the-art convenience to our members.
Position Purpose:
This position works with members with delinquent loans and negative share accounts on repayment schedules and return items; stays abreast of collection laws, and minimizes loan delinquency through regular contact and follow-up.
Essential Functions:- Contacts, by phone or mail, members with delinquent accounts in order to establish a mutually agreeable payment schedule on a regular basis.
- Responsible for accurate and complete maintenance and documentation of all actions taken, both verbal and written transactions.
- Follows up on loan payments made with non-sufficient funds and insufficient payroll deductions and periodic payments.
- Educates members on how to pay their debts in a timely manner.
- Identifies potential troubled members, and negotiate payment options.
- Responsible for accurately updating collection reports in a timely manner.
- Follows established collections procedures and prepares and mails all delinquent loan reminder notices.
- Prepares and maintains appropriate documents for charged-off loans, auto repossessions, and bankruptcies.
- Researches loan payments to ensure that the member receives full and complete explanation of the status of his/her loan.
- Researches automatic payment changes that may affect the status of a loan payment.
- Responsible for maintaining accurate collection records and files.
- Assists members in completing documents for filing (CDI & CLI) insurance claims.
- Submits appropriate documents for collateral protection insurance coverage.
- Evaluates and gathers information on delinquent accounts submitted for workouts.
- Performs other duties as needed.
- Performance Standards:
- Provides excellent member service (internally & externally).Maintain reasonable delinquency ratio.
- Maintain & document of all member interactions during collection efforts.
- Accurate and timely follow-up on delinquent accounts.
Qualifications
Education/Certification:
High school diploma or GED is required.
Required Knowledge:
Basic understanding of MS Office Suite.
Basic knowledge of credit union programs.
Knowledge of state and federal collection regulations.
Experience Required: Two to three years lending and collection experience.
Skills/Abilities:- Excellent verbal and written communication skills.
- Able to navigate and properly utilize the core collections system.
- Negotiating skills.
- Analytical and problem-solving skills.
- Activities and Requirements of this Position:
- Repetitive Motion: Movements frequently and regularly required using wrists, hands, and/or fingers.
- Communication Skills: Must frequently convey detailed or important instructions of ideas accurately and quickly.
- Visual Abilities: Average visual acuity necessary to read, prepare and inspect documents or products.
- Hearing: Able to hear average or normal conversations and receive information.
- Physical Strength: Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs.
- Reasoning Ability: Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.
- Mathematics Ability: Able to perform basic math skills including adding, subtracting, multiplying and dividing using a calculator.
- Language Ability: Able to write complex sentences using normal word order with present and past tenses, as well as a command of the English vocabulary.
Working Conditions: Air-conditioned, smoke-free office setting.
Attendance Requirements:- Please note that scheduled attendance requirements may change due to business needs.
- Business Hours:
- Monday through Saturday. Business hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed.
