About ThredUpThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp's Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.
About the Role:
Product Ops keeps ThredUp's marketplace accurate and credible: right quality, right information, right price. Authentication is the part customers never see and the part we cannot afford to get wrong. As a Pricing & Authentication Specialist II, you are the person who decides what is real. You own the calls on our highest-value, highest-risk inventory. Counterfeits keep getting better, and staying ahead of them is the job. At ThredUp's scale we authenticate more, and more varied product than almost anyone in resale, and the goal is to be the best at it in the industry. You are not a leader of people. You are a leader of the product, setting the standards for the team to follow.
What You'll Do:
Authenticate and protect the marketplace: own end-to-end decisions across every risk tier without secondary review, scaling research depth to complexity; meet or beat accuracy goals measured against audits and post-sale returns; catch replication trends early; back every rejection with evidence.
Build the knowledge base: own and grow the authentication database the team relies on as its reference guide.
Own the hard calls: serve as the escalation point for PAS 1s, coordinators, and system-flagged edge cases.
Work the data: treat accuracy, error rates, and audit results as data, not anecdotes; analyze counterfeit and pricing risk across brands and categories to predict emerging trends in the industry; build the reporting that makes the team's accuracy visible and defensible.
Partner on pricing accuracy: keep pricing tables current across a broad range of retailers; understand and implement pricing for product that does not follow the same pricing rules as the core marketplace; partner and provide insights when trends arise.
Coach and train: onboard and develop PAS 1s and coordinators; build and deliver training in person; when accuracy slips, find the root cause and fix it (retrain, re-scope, escalate, or rewrite the guide).Drive projects and policy: run projects beyond the daily queue with real deliverables; write SOPs where none exist; help propose, pressure-test, and operationalize anti-counterfeit policy.
Champion Artificial Intelligence & Emerging Technologies: try new tools first and get the floor using them well; act as the human ground truth that trains and corrects them; hold a real point of view on where they work and where they fail; help redraw this role as automation takes on more.
How You Work:
Analytical by default: you reach for the data first and defend any call with a pattern, a comp, or a number.
Independent and collaborative: you run your queue and projects with little direction, and pull peers in on the calls that deserve a second set of eyes.
On-site daily: most of what we do runs remote, but this role is on the floor for team and business presence: the person others can walk up to and the anchor that keeps coaching and standards real in person.
Measured on outputs: judged on accuracy, project impact, and the capability you build in others, not hours logged.
What We're Looking For3 to 5 years of hands-on authentication experience, including high-value or luxury product across multiple categories.
Deep, provable authentication expertise, with the judgment to own complex or ambiguous calls independently. Secondhand experience is a plus.
Extensive knowledge of brands, fashion trends, garment construction, and quality standards.
Strong analytical and data skills: you pull, read, and reason with risk, trend, accuracy, and pricing data across dashboards and models, and spot the pattern others miss. A track record of training and developing others, with documentation another specialist could follow. A real point of view on authentication technology and an appetite to champion it, not just use it. A history of driving process improvements and managing shifting priorities with minimal direction.
Discretion to keep business and vendor information confidential, and willing to work on-site at the DC daily.
This role is not eligible for visa sponsorship.
What We Offer:- Competitive salary (we leverage market data)
- Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards
- Employee stock purchase plan
- Flexible PTO (take the time you need) + 13 company holidays
- Paid Sabbatical after 3 years of full time employment
- Generous paid parental leave for new mothers and fathers
- Medical, dental, vision, 401k, life and disability insurance offered
- We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the TruthWe believe diversity, inclusion and belonging is key for our team
At ThredUp, our mission has been built on extending the lives of millions of unique clothing items.
Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.
If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@ThredUp.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.
Job Summary
Job number: 1585 Profession: Operations DC
