Dialer Campaign Operations Analyst

Rocket Mortgage is seeking a Dialer Operations Analyst to oversee day-to-day execution and monitoring of outbound dialer jobs, inbound and blend changes, and ad hoc data analysis. You will produce daily reports, troubleshoot production issues, and support multiple call centers. You will develop dialer strategies, analyze campaigns, manage daily campaigns, and help optimize scheduling to cover all operating hours while supporting management with KPI reporting.