Supervisor, Accounts Receivable Responsible to supervise Accounts Receivable (AR) functions, to include the timely billing and collection of customer accounts and maintenance of the accounts receivable system. Define, develop and implement collections and accounts receivable policies and procedures. Commit to and abide by the character of BioBridge Global's Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE). Support, communicate and reinforce the mission and vision of the enterprise. Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.
Major Duties and Responsibilities:- Supervise all Accounts Receivable (AR) activities to include billing and collections.
- Process improvement to increase efficiency, effectiveness of operations, reduce billing errors, and creating documentation on key processes.
- Provide assistance/resolution to internal and external inquiries regarding billing errors or missing information.
- Oversee customer invoicing and issuance of credit memos in accordance with legal and contractual terms.
- Monitor Credits issued; communicate with Customer Operations monthly.
- Produce the Accounts Receivable Aging report with notes addressing actions taken, outstanding issues, and next steps.
- Ensure the timely review and collection of customer accounts within the pay terms to include follow up with client to ensure timely collection.
- Present aging reports in appropriate management meetings.
- Ensure the timely communication of potential uncollectible Accounts Receivable to management.
- Obtain and approve credit applications for all new customers.
- Set up new customers in accounting software.
- Ensure process are in place to ensure manual invoices and one-time billings are billed timely.
- Oversee credit memos and cash receipts are posted to customer accounts timely and accurately.
- Guide and oversee the Annual Private Cord Blood Billing and follow up.
- Serve as WAWF/PIEE Contract Administrator and ensure billing are submitted timely and follow up and resolve any rejected items.
- Serve as Software Administrator for any Finance portal billing submission.
- Reconcile various portal sites with AR invoices. Communicate with appropriate subsidiary on differences.
- Ensure the accounts receivable subledger is reconciled to general ledger during month end close.
- Ensure intercompany accounts receivable and payable accounts are reconciled monthly and billed.
- Maintain good customer relations.
- Maintain accurate and current filing system for all accounts receivable records.
- Assist in the year-end financial statement audit to include preparation of A/R confirmations and support for collections.
- Maintain a close working relationship with Financial Services management and all other departments.
- Assist other departments as needed.
- Performs other duties as assigned.
- Non-Essential Tasks:
- Participate within CMS department rotating on calls / afterhours coverage.
- Assist other departments with inventory, shipping/receiving support as needed.
- Ensure building is secure at all times.
- Assist in pulling orders for delivery.
Education:- Required Minimum Education: Requires a high school diploma or general equivalency diploma.
- Preferred Education: Prefer sixty (60) hours from an accredited college or university or Associate Degree from an accredited college or university.
- Licenses and/or Certifications:
- Valid United States Driver's License
Experience:
Required Minimum Experience: Requires seven or more years of Accounts Receivable experience. Requires three or more years of managerial/supervisory experience.
Preferred Experience:
Prefer ten or more years of Accounts Receivable experience.
Knowledge:
Must have knowledge of Accounts Receivable (AR) duties.
Must be familiar with billing and collection of customer accounts.
Must obtain a working knowledge of regulatory/quality requirements and perform within all Standard Operating Procedures (SOPs) and policies.
Skills:
Must have strong collection skills with Accounts Receivables.
Must have experience with computerized Accounts Receivable systems.
Must have strong computer skills.
Must have excellent written and oral communication skills.
Abilities:
Must be able to keep information confidential.
Must be able to perform multiple requests simultaneously while maintaining quality and accuracy.
Must be neat in appearance and well groomed.
Must be professional, detail oriented, self motivated, innovative, creative, assertive, organized, communicative, and have the ability to work independently.
Must keep accurate records and maintain a filing system.
Working Environment & Travel Requirements:
Works in a well-lighted, air conditioned and heated office. May be exposed to electrical and chemical hazards and other conditions common to an office environment. May be required to work at any time of the day, evening or night during the week or weekend to include being on-call. Occupational Exposure Assignment - Category II
Travel Requirements
Physical Requirements:
Will sit, stand, walk, and bend during working hours.
Requires manual and finger dexterity and eye-hand coordination.
Requires normal or corrected vision and hearing corrected to a normal range.
Requires to reach, lift and carry up to 20 lbs
