Renewals & Growth Advocate

Cengage Group is seeking a Subscription Renewal Specialist in the United States to drive customer renewals and expansion opportunities. You will engage proactively with customers, prioritize renewals by value and risk, and collaborate with sales and internal teams to reduce churn. You will manage a renewal pipeline, maintain detailed activity notes, and use CRM dashboards to track progress. This role emphasizes customer happiness and revenue growth within the Southeast/Northeast regions.