PROGRAM MANAGEMENT SPECIALIST

Program Management Specialist Your specific responsibilities include reviewing programs, services, forms, and reports, and conferring with management and users to identify problems and improvements. You will gather and organize information on problems or procedures, confer with personnel to ensure successful functioning of newly implemented systems or procedures, and secure, evaluate, and document evidence. You will also change process owner, review all change requests for completeness and accuracy, create tickets for IT resources, manage change control meetings, maintain current COOP plan documentation, activate COOP procedures in the event of an emergency, oversee quarterly testing for critical applications, act as the point-of-contact for COOP communications in the event of an emergency, administer enterprise-wide licensing processes, assist with communications sent to end users, and work with the Office of Communications. Other duties as assigned. Required knowledge, skills, and abilities include proficient computer skills to include Word, Excel, PowerPoint, and Outlook; knowledge of monitoring processes and/or working with ticketing software; knowledge of computer databases; knowledge of laws, legal codes, court procedures, and government rules & regulations; knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; understanding written sentences and paragraphs in work-related documents; communicating effectively with others verbally and in writing; talking to others to effectively convey information; ability to establish and maintain effective working relationships with others; listening to what other people are saying and asking questions as appropriate; conduct fact-finding research; knowledge of the methods of data collection and analysis; organize data into logical format for presentation in reports, documents, and other written materials; knowing how to find information and identifying essential information; finding ways to structure or classify multiple pieces of information; ability to plan, organize, and prioritize work assignments; ability to work independently; ability to maintain a high degree of accuracy and close attention to detail; ability to maintain confidentiality; identifying the nature of problems using logic and analysis to identify the strengths and weaknesses of different approaches; knowledge of principles and processes involved in business and organizational planning, coordination, and execution. Qualifications include a high school diploma or equivalent; and two (2) years of professional experience to include but not limited to data entry, proper telephone and email etiquette, business document and correspondence preparation; and two (2) years of professional experience to include but not limited to reviewing, auditing, and analyzing documents for specific criteria; applying applicable laws, rules, regulations, policies, and procedures; researching and gathering data; preparing reports and correspondence.