Catering Manager Opportunity Do you enjoy creating memorable experiences and being the trusted point of contact for special events and celebrations? At Joseph's Classic Market, our Catering Manager plays a key role in bringing our food, service, and hospitality beyond the store. As a highly guest-facing leader, this role ensures every catering order is handled with care, professionalism, and attention to detail—from the first inquiry through pickup or delivery. Growth & Learning at Joseph'sAt Joseph's Classic Market, we believe in growing leaders from within. As Catering Manager, you'll continue developing your leadership, organizational, and guest service skills while gaining deeper insight into catering operations, event coordination, and cross-department collaboration. We support managers who are eager to learn, take ownership, and grow their careers alongside the business. Many of our senior leaders began in department-level roles, and we support managers who are motivated to grow, coach others, and advance their careers.
Key Responsibilities:- Catering & Order Management
- Serve as the lead contact for all catering inquiries and orders
- Communicate with guests to confirm catering menus, details, and pickup/delivery logistics
- Coordinate with kitchen, deli, and bakery departments for order preparation
- Ensure catering orders are accurate, well-presented, and fulfilled on time
- Maintain catering calendars, invoices, and order logs
- Assist in building seasonal catering menus and promotional packages
- Guest Services & Phone Communication
- Oversee the main phone line, ensuring all calls are answered promptly and professionally
- Train staff to answer guest questions, transfer calls, and take messages accurately
- Resolve guest issues, complaints, or refund requests quickly and professionally
- Manage special requests, product inquiries, and order pickups
- Serve as a key point of contact for VIP guests and regular customers
- Support promotional events, tastings, and seasonal catering showcases
- Team Leadership & Training
- Hire, train, and schedule staff involved in catering preparation and service
- Coach team on hospitality, communication, and professionalism
- Hold daily huddles to align team on priorities, specials, and service goals
- Monitor department attendance and ensure associates adhere to scheduled shifts and company timekeeping policies, addressing any attendance or punctuality concerns promptly and consistently
- Follow up on performance or attendance issues with proper documentation and corrective action when necessary, including disciplinary action forms, notes to file, and Performance Improvement Plans (PIPs) to support accountability and improvement within the department
- Conduct performance evaluations and provide regular feedback
- Reporting & Communication
- Submit weekly catering reports and customer feedback to Store Manager
- Manage catering sales, deposits, and service fees
- Communicate closely with all department managers to coordinate orders and service
Qualifications:- Minimum of 2 years in catering, event management, or hospitality service
- Leadership and team development experience
- Proven ability to manage multiple orders and deadlines in a fast-paced environment
- Professional phone etiquette and customer service skills
- Basic computer skills (Excel, email, ordering software)
- Flexible availability including weekends, holidays, and evenings
- Physical & Work Environment
This role is performed in a fast-paced catering, food preparation, and service environment and includes frequent guest interaction, as well as regular phone and email communication. The Catering Manager is expected to stand for extended periods and may occasionally lift or carry catering trays, boxes, or packaged orders. Flexibility is required to support varying order volumes and service demands.
Why Join Joseph's Classic Market?
As Catering Manager, you will play a vital role in creating memorable experiences for guests through exceptional catering service. You'll bring Joseph's standard of excellence to every order, event, and customer interaction while collaborating with a team passionate about quality, hospitality, and teamwork. As a family-owned business, we value leaders who take pride in their work and enjoy making a meaningful impact on both guests and fellow team members.
Benefits Include
Positive Work Environment:- Competitive PayHealth, Dental and Vision Insurance 401(k) PlanPaid Time Off & Personal Days 20% Employee Discount
- We'd love to tell you more.
- If you have questions about the Catering Manager role, growth opportunities, or what it's like to lead catering services at Joseph's Classic Market, we encourage you to reach out. We're always happy to share more about how you can grow, lead, and make an impact on our team.
- As part of our hiring process, we ask all candidates to complete a brief Predictive Index (PI) assessment. This helps us understand your strengths and how you may thrive within our team.
You can complete the assessment here:https://assessment.predictiveindex.com/bo/76ZK/DepartmentManagerInterview Process At Joseph's Classic Market, we utilize VidCruiter as part of our interview process. This platform allows candidates to complete video interviews at their convenience, giving our hiring team the opportunity to better understand your experience and qualifications early in the process.
Employment Eligibility Joseph's Classic Market participates in E-Verify to confirm work authorization for all new employees. As part of the hiring process, employment eligibility will be verified through the U.S. Department of Homeland Security and the Social Security Administration.
