Join our team as a concierge and become the epitome of hospitality excellence for our residents. As a trusted ambassador of our community, your primary focus will be delivering exceptional customer service and ensuring every resident’s needs are met with care and professionalism. From warmly greeting guests to providing personalized assistance, you’ll be the friendly, reliable presence our residents depend on. If you have a passion for creating memorable experiences and enjoy making people’s lives easier, this role is a perfect fit.
Key Responsibilities:
Provide Class “A” customer service – Building a good rapport with tenants and going above and beyond whenever possible
Meet and greet all visitors such as tenants, guests and prospects
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Respond to tenant questions and complaints in a timely manner
Ensure that only authorized individuals enter the building
Manage incoming phone calls and direct them to the appropriate destination
Coordinate reservation for amenity space, loading elevators and loading dock
Complete daily building walks, looking for maintenance items, reorganizing furniture/décor and cleaning up whenever needed
Work scheduled shifts
Perform other duties as needed
Qualifications: High School Diploma or equivalent (GED)
Strong customer service background
1 year of concierge or high-end customer service experience is preferred
Must be able to work weekends
Ability to work holidays required. Flexibility to pick up additional shifts, as needed
Proficient in Microsoft Office, particularly Outlook, Word and Excel
Outgoing personality with ability to relate to diverse group of people
Self-motivated and high energy
Strong problem-solving skills
Strong sense of urgency
Must be highly credible and trustworthy, and operate with high degree of integrity
Must hold oneself and others accountable and strive for a high level of excellence
Must have a positive, can-do attitude and be able to fuel growth and innovation
Must be customer-focused and results-oriented
Must want to continuously learn and develop
Exceptional oral and written communication skills
Ability to work well in a team establishing good working relationships with others
Ability to multitask and prioritize tasks with a strong attention to detail
Self-directed and able to work independently, with minimal supervision
Benefits
Compensation: Competitive Salary with Bonus Potential
Generous Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance
Career Development
Opportunities for Advancement within our expanding portfolio
Annual Professional Development Funds to fuel your growth
Employee Perks (to name a few):
Housing Discount
Commuter Benefits
Free Parking and EV charging
Parental Leave Program
Enjoy a Friendly Work Environment that values collaboration
*Note benefits vary depending on the function of your role
The wage range listed for this position reflects a reasonable estimate and considers multiple factors that influence compensation decisions. These may include, but are not limited to, your skills, experience, training, licensure, certifications, and the specific needs of the organization. The posted range does not reflect adjustments for geographic differentials tied to where the role may be filled.
At Comstock, it is not typical for a new hire to start at or near the top of the posted range. Compensation is determined based on the unique circumstances of each candidate.
You may also be eligible to participate in a discretionary annual incentive program. Any award under this program is subject to its rules and may depend on individual and organizational performance.
Virginia Compensation Range
$18 - $22 USD
