US - Field Technical Spt Cons II - US2

Job ID: 410067 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description: We are seeking a Field Technical Support Consultant II to join our team supporting HP PC and Printer break/fix services. The ideal candidate will have strong experience in field hardware diagnosis and repair across laptops, desktops, RPOS, workstations, and printers and a proven ability to resolve onsite incidents, educate customers, and manage critical service events within contractual and budget parameters.

Responsibilities: Perform onsite break/fix services for HP laptops, desktops, RPOS, and workstation products, with printer support as needed. Configure hardware, software, and simple network components and complete unit installations and repairs. Troubleshoot mechanical and technical issues, including third-party software, networks, and switches when applicable. Collaborate with escalation personnel to execute action plans that remediate PC and printer issues. Educate customers on technology use and set clear expectations while maintaining customer satisfaction. Manage priorities in a fast-paced environment and document work with attention to administrative requirements. Apply sound business judgment to balance customer needs with HP contractual and financial commitments.

Required Skills & Qualifications: Proven technical and mechanical hardware repair experience for PCs and peripherals. Mechanical aptitude with proficiency using hand tools and alignment apparatus. Strong troubleshooting skills for printers and PC hardware, with ability to address basic networking and third-party software issues. Effective verbal and written communication skills in onsite, customer-facing settings. Ability to prioritize, plan, and work independently while meeting administrative obligations. Understanding of business and financial impacts related to service delivery. Physical ability to bend, crawl, stoop, sit, and lift or move up to 50 pounds. Availability for scheduled and unscheduled overtime, holidays, and shift work. High school diploma or equivalent with additional hardware technology training. College preferred.

Preferred Skills: Experience with HP printer repair and calibration. Familiarity with service management workflows and escalation practices.

Additional Details: Dress code: Business Professional. Black slacks and blue collared shirt. Cell phone reimbursement and a laptop or tablet will be provided. Background checks will be conducted per customer agreements and may include employment history, education, drug, credit, and sex offender registries. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.