ASSISTANT OPERATIONS MANAGER

Assistant Operations Manager Assistant Operations Managers ensure a smooth business environment with a focus of optimal customer service performance. They are responsible for implementing workflow procedures based on directions from the company's Operations Manager. Duties include supervising, managing, and scheduling facility employees during day-to-day processes. Managing the overall safe operation of facility, daily route scheduling, inventory, customer opportunities, and collections. Providing excellent customer service and a safe work environment. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Work closely with the operations manager to oversee daily business operations Responsible for enforcing company policies and procedures within the office Perform facility opening and closing functions Manage fleet to ensure trucks are serviced and operable according to schedule Prepare, evaluate, and balance the employee and delivery schedules Manage customer relationships and resolve customer issues Manage facility inventory and assets Work and manage warehouse including load and unload third party trucks and company trucks using forklift and pallet jacks Proactively develop and recommend strategies for better workplace efficiency, safety, and goal achievement Attend to email and phone correspondence Liaise between managers, customers, and employees Fill in for Operations Manager in times of absence, including making executive decisions, holding meetings, and providing accountability Competencies/skills Strong problem-solving skills Effectively utilize software programs Strong communication skills Adapt in a fast-paced environment Detail oriented and highly organized Specialized knowledge and/or licenses Forklift certification General knowledge of DOT and OSHA requirements for a safe workplace Must have a clean driving recordCDL A or B with exceptional driving record preferred Experience driving a truck preferred Supervisory responsibilities Facility staff Required education and experience High school diploma required, BS or BA preferred Minimum of two (2) years customer service experienceMinimum of one (1) year of store operations and/or management experienceMinimum of two (2) years forklift experience