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The Key Holder's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place!. The Key Holder will also assist the Store Management team with leading the store team members by observing/coaching individuals as well as performing operational duties that include but are not limited to opening/closing, ensuring store compliance, and finding creative ways to drive the business.. The Key Holder will also embody characteristics and perform the duties of Hearts, Hands, Minds, and Inspire.. Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.. Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events.