Collecting information
Organizing data
Location: Primary residency within 90 minutes of an approved Accenture office Here's what you'll need: + A minimum five years of management consulting experience with heavy focus working in customer service, customer support, contact center environment or digital customer field including: + Solu
Exposure to customer journey mapping, lifecycle marketing, digital experience strategy, or product experience analysis. Experience with digital analytics, customer behavior analysis, and voice of customer programs. Evaluate the end-to-end After-Sales customer journey to identify the most meaningful