Director of Customer Support, AI‑Driven MedTech SaaS
heartflowAustin, TX
Director of Customer Support, AI‑Driven MedTech SaaS
heartflowAustin, TXManager L7
First-Line Supervisors of Office and Administrative Support WorkersComputer and Information Systems ManagersMedical and Health Services Managers
Software PublishersCustom Computer Programming ServicesAll Other Miscellaneous Ambulatory Health Care Services
APPLY NOW (opens in a new tab)Heartflow, a medical technology company, seeks a leader to oversee global customer support for our SaaS platform used by physicians and hospital staff. You will manage a team, drive process improvements, and coordinate across Product, Engineering, and Commercial teams to ensure an outstanding end-to-end customer experience.
The role emphasizes data-driven decision making, KPI ownership, and scalable support strategies to align with clinical and regulatory requirements.
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Level
Manager L7
Location
Austin, TX
Occupation
First-Line Supervisors of Office and Administrative Support Workers
Industry
Software Publishers
Posted
today