Director, AI-Driven Customer Support (Remote)

Aumentum is seeking a Director of Customer Support to lead a remote, cross-functional team. The role focuses on strategic leadership, process optimization, and delivering outstanding customer value across annual agreements. The candidate will shape metrics, drive AI-powered improvements, and collaborate with Product, Sales, and Finance to enhance the end-to-end customer experience. Ideal candidates bring proven SaaS support leadership, strong communication, and a track record of guiding complex