Returns Supervisor

What You'll Do: Lead a team of up to 20 associates in the returns department Follow customer instructions and report all nonconformance Work with Customer Service on invoicing and billing inquiries Track labor as needed for invoicing to specific clients Work closely with leadership as SOPs are developed for each client Work closely with the Customer Service team to ensure returns are processed daily Locate HOT requests via tracking numbers and pull those forward Develop a strategy to ensure all inbound returns packages are processed in a timely manner Revamp the flow of the returns area as needed Report issues as they arise Champion safety and lead by example What You Bring 5+ years of experience in a warehouse environment Experience with OMS (Order Management Systems) and WMS (Warehouse Management Systems) RF scanner experience, including inventory put-aways once returns are processed Experience with RMAs and the overall returns process a big plus Computer literate with strong Excel and Microsoft Office skills Excellent communication skills and able to lead a team Detail-oriented and highly organized Data-driven, able to meet deadlines and daily production goals Able to work independently with minimal supervision Team player who works well with other supervisors and floor associates Strong sense of urgency and ownership of the department Bilingual required Why BESTAFF At BESTAFF, we match great people with great opportunities. When you work with us, you get more than a job — you get a team that's invested in your success. We offer competitive pay, weekly checks, and a clear path to permanent placement with top employers across our markets.