Remote Senior Call Center Representative
grabjobsEast Lansing, MI
Remote Senior Call Center Representative
grabjobsEast Lansing, MISenior L5
Customer Service RepresentativesSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelTelemarketers
Telemarketing Bureaus and Other Contact CentersTelephone Answering ServicesAll Other Business Support Services
APPLY NOW (opens in a new tab)Description:
TechOp Solutions is seeking Senior Customer Service Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.
Recruiter Note:
Remote position, but Candidate must reside within the EL, Paso, TX or nearby cities.
Duties:
Answer and track incoming calls
Prepare and submit accurate, detailed reports in government systems
Train and onboard new CSRs
Conduct database and open-source research
Route and escalate calls appropriately
Other duties, as assigned
Requirements:
5+experience in a call center
Associates Degree(preferred)
Proven ability to multitask simultaneously communicating and inputting data
Strong written and verbal communication skills
Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
Experience in handling sensitive information
IND123
Benefits:
TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.
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Level
Senior L5
Location
East Lansing, MI
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
today