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We're partnering with a leading global financial technology provider to hire a Customer Success Manager for its growing Americas team. This role will focus on managing relationships with institutional buy-side clients, supporting the adoption and ongoing use of an electronic FX trading platform. Manage and develop relationships with institutional buy-side FX clients across the Americas. Lead client onboarding, implementation and platform adoption. Build relationships with traders, portfolio managers and operations teams. Act as the key liaison between clients and internal Product, Engineering, Support and Sales teams. Understand client workflows, resolve issues and identify opportunities to improve platform usage and client experience. Drive retention, engagement and account growth.5+ years' experience in Customer Success, Account Management, Implementation or Product Support within financial technology or capital markets.~ Experience supporting institutional buy-side clients, ideally within trading technology.~ Confident engaging with traders and other senior financial markets professionals.~ Strong problem-solving, communication and stakeholder management skills.~ Join an established global fintech with a leading electronic FX trading platform. Opportunity to develop into senior Customer Success or commercial leadership positions.

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Level

Senior L5

Location

New York, NY

Occupation

Securities, Commodities, and Financial Services Sales Agents

Industry

Financial Transactions Processing, Reserve, and Clearinghouse Activities

Posted

today

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